We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We offer best service and great prices on high quality products
Our store operates worldwide and you can enjoy free delivery of all orders
Buy with confidence using the world’s most popular and secure payment methods
Our Buyer Protection covers your purchase from click to delivery
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|Buyer||Real customer reviews|
14 May 2019 06:14
Great shoes! Walked about 1,5 months, came safely and safely. No foreign smell, the seams are even, the traces of glue are almost invisible. In the work will experience in the autumn)
19 Dec 2018 19:31
Thank you store! the parcel arrived taking into account the loading after sales before ng. for 22 days .. ordered 42 size (it is indicated on the side at the top of the tongue, which under the lacing goes). the seller asked before processing the order, the length of the foot and whether i chose the right size. worried in general. well, it's nice. in general, i wear 42, the shoes go in size in size. the shoes themselves for this money are not bad, the fur inside is artificial, At the bottom of the purple color, well, come on, it's not visible. the sole bends, not oak, but pushes being warm on the concrete steps of the entrance. Let's see how they will be worn, how the sole will behave in the cold. if they do not fall apart and enough for two winters, then normal for this money. the only negative is probably their low lacing. But i liked the design and price tag, and even with the coupons in general cost even cheaper. the seller put a gift mascot for luck probably. the seller of all the good and good luck!!!
8 Dec 2018 07:02
I wear shoes 42 sizes ordered 8,5 came up perfectly, even a small stock
4 Dec 2018 08:24
Boots are excellent, warm, fur inside looks natural, look great! Ordered 26 cm foot length, came up perfectly! Shipping fast! The store is good! Put not a big souvenir! Thank you!!!
22 Nov 2018 23:47
Very HAPPY ! Good product conform to the description.
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