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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Leave a Review
The product corresponds to the description and price, everyone is happy!
Purchased for my Emergency Survival bag! Great price
The product arrived long after the established time but the store extended the time and was always in contact.
The only complaints on this order are problems with delivery. Wanted a transport company, which is stated on the site, the store sent some unknown, which was not tracked at all! I had to open a dispute, after which the tracking quickly appeared. The end of the story is unexpected-got a backpack sdecom!!! And the backpack is chic! Excellent quality, water-repellent, there is a true chemical smell, but i think it will fade. In general i recommend the product, and the seller is not, you can see in another magze, i think you can find
I liked the backpack, and you think...
Delivery took two months, brought the courier directly to the specified address. The backpack is excellent. Took for trips and short hiking, fits perfectly. The material is quite dense, many pockets. All accessories are working. Purchase satisfied.
Great backpack. Big. Locks and fasteners of good quality. The material is durable. I recommend.
Backpack norms, corresponds to the photo. Came quickly by courier to the door
Very fast shipping, only 15 days to chiloé, chile. The quality looks good and according to presio. Happy children. Seller 100% recommended.
Good quality backpack for 50 liters. Lots of pockets.