We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We offer best service and great prices on high quality products
Our store operates worldwide and you can enjoy free delivery of all orders
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Our Buyer Protection covers your purchase from click to delivery
5 Stars (8)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
17 Apr 2018 12:00
Рюкзак красивый, качественный.
29 Mar 2018 15:06
Amazing backpack. Better than expected. Very high quality and thick material.
7 Mar 2018 11:05
first impression is good. seems solid and just like picture
3 Mar 2018 12:45
parfait et livraison vraiment rapide.
23 Feb 2018 10:16
Excellent item quality. Very fast shipping. Thank you very much.
23 Feb 2018 07:03
Since I’ve been using MARJAQUE 22L for almost 6 months, I trust the quality and ordered 25L bag. Received in satisfactory. Thanks store.
19 Feb 2018 09:25
Заказ обработали быстро, доставка - сносная, 25 дней до отделения СДЭК до моего города в Московской области. Сам товар - супер, большой вместительный рюкзак для походов и просто прогулок в дождливую погоду. Сам работаю курьером с бумагами, поэтому выбирал рюкзак с целью того, чтобы документы всегда оставались сухими. В условиях дождливой непогоды пока не проверял (зима всё-таки), через какое-то время обязательно дополню отзыв об эксплуатации в подобных обстоятельствах. В ванной под душем не промокает :) Помимо внешней защиты имеет внутреннюю, так же очень надежную, и удобно закрывается - можно на защёлки, а можно на липучки.
16 Jan 2018 03:37
Parcel arrived within 10 days of ordering. The backpack seems to be very well constructed, all seams are welded, 100% waterproof. Has large inside pocket that is very useful, adjustable chest strap, all in all seems a very good product indeed.
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